Sales & Service CSR (Screening)
This succinct screening assessment measures the top competencies required for Contact Centre Representatives. Sales Focus and Customer Focus have been proven to be the two most important personality competencies for Contact Centre success both inbound and outbound. These measures are combined with the two most important cognitive abilities Understanding Information and Problem Solving.Great Contact Centre Representatives require the ability to keep motivated, and generate higher sales conversions and customer satisfaction scores. They are highly customer focused, possess excellent communication skills, and are resilient to stress.Contact centres are vital for ensuring effective customer service and driving sales. But their effectiveness is only as good as the performance of their representatives.