Sales & Service CSR (Comprehensive)
This comprehensive assessment measures a wide range of competencies required for Contact Centre Representatives. It incorporates a realistic simulation which provides a job preview whilst at the same time measuring navigation skills and customer service tendencies. Great contact centre representatives require the ability to keep motivated, and generate higher sales conversions and customer satisfaction scores. They are highly customer focused, possess excellent communication skills, and are resilient to stress.Contact centres are vital for ensuring effective customer service and driving sales. But their effectiveness is only as good as the performance of their representatives.