Contact Centre Team Leader

Good contact representatives can’t perform to their full potential without a good team leader, and contact centre team leaders are the people who will ensure that your customers remain yours. In addition to supervising and managing a team of contact centre representatives, team leaders will need to be able to handle the challenging or complex calls escalated to them by their representatives.This assessment identifies the traits possessed by top contact centre team leaders including the ability to understand information and solve problems, customer and sales focus, as well as the interpersonal sensitivity and teamwork skills required to effectively manage a team.